Support
October 3, 2026
Contact us
For any question, bug or request about your data, write to [email protected]. A person reads it and we usually reply within one or two working days.
How to delete your account
You can delete it yourself from any of the apps, without writing to us:
- iPhone: tap your avatar → Account → «Delete account».
- Android: Settings → Danger zone → «Delete account».
- Desktop: Settings → Danger zone → «Delete account».
- Web: log in at hitozone.com → Settings → Your data → «Delete my account».
What happens when you delete it
Your account and your cloud data are permanently deleted after 30 days. During that 30-day grace period, logging back in restores the whole account.
If you cannot get into any app, ask us to delete it at [email protected] from your account's email address.
iPhone questions
Why does Hito ask for Screen Time permission?
On iPhone, blocking is applied by Apple's Screen Time. Without that permission a session still counts your time, but apps keep opening. If you denied it, turn it back on in Settings › Screen Time on your iPhone.
Can Hito see which apps I choose to block?
No. The apps you choose are stored only on your iPhone and are never uploaded to our servers. iOS does not even let us read their names: only how many there are.
The block is stuck, what do I do?
Open Hito: when you return to the app, any block that does not belong to a running session is lifted automatically. If the session is still running, tap «Terminar» (End) on the session screen and the block is removed.
If it is still there after that, write to [email protected].